Privacy Policy

At Jirue, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website or make a purchase from us.

Information We Collect

When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse our website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to our website, and information about how you interact with our website. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

• Cookies: Data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit allaboutcookies.org.
• Log files: Track actions occurring on the website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• Web beacons, tags, and pixels: Electronic files used to record information about how you browse the website.

How We Use Your Information

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our website (for example, by generating analytics about how our customers browse and interact with the website, and to assess the success of our marketing and advertising campaigns).

Sharing Your Personal Information

We may share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use WooCommerce to power our online store.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Data Retention

When you place an order through our website, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@jirue.com or WhatsApp : +447480771744

Customer Service

Welcome to Jirue’s Customer Service page. We are here to provide you with the best possible assistance and support for all your inquiries and concerns. Our dedicated team of customer service representatives is committed to ensuring your satisfaction and resolving any issues you may encounter.

If you have any questions about our products, ordering process, or any other general inquiries, please feel free to reach out to us. We are available to assist you via phone, email, or in-person at our physical address.

• Trade Name: Jirue
• Phone Number: +447480771744
• Email: support@jirue.com

Our customer service team is knowledgeable and well-equipped to provide you with accurate and helpful information. Whether you need assistance with product recommendations, sizing, or any other inquiries, we are here to guide you through the process.

If you have any concerns regarding your order, such as tracking information, delivery status, or returns, our customer service team will be happy to assist you. We have a 30-day return policy, and our representatives will guide you through the return process, ensuring a smooth and hassle-free experience.

For returns, please note that your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. To start a return, please contact us at support@jirue.com. Our team will provide you with a return shipping label and instructions on how and where to send your package.

If you have received a defective or damaged item, or if you have received the wrong item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right.

Exceptions to our return policy include perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards. If you have any questions or concerns about your specific item, please get in touch with us.

For customers within the European Union, you have the right to cancel or return your order within 30 days, for any reason and without justification. The same conditions apply as mentioned earlier.

Once we receive and inspect your return, we will notify you of the refund approval status. If approved, you will be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

At Jirue, we strive to provide you with a seamless shopping experience and exceptional customer service. We value your feedback and are always looking for ways to improve. If you have any suggestions or feedback, please do not hesitate to reach out to us. Your satisfaction is our top priority.

Thank you for choosing Jirue. We look forward to serving you and providing you with the best customer service experience.